Privacy Policy

Last updated: April 28, 2026

DIORO SUNGLASSES LTDA ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from diorosunglasses.com (the "Site").

By using our Site, you agree to the practices described in this Privacy Policy.

1. Who We Are

Company name: DIORO SUNGLASSES LTDA Registration number (CNPJ): 64.922.215/0001-42 Registered address: Av. Carlos Gomes, 700, Sala 606, Boa Vista, Porto Alegre – RS, 90.480-000, Brazil Contact email: support@diorosunglasses.com

We are the data controller responsible for your personal data.

2. Information We Collect

We collect the following categories of personal data:

Information you provide to us directly

• Contact details: name, email address, phone number, shipping and billing address.
• Order details: products purchased, order history, preferences.
• Payment information: processed securely by our payment providers (we do not store full card details on our servers).
• Communications: messages sent to our support team.

Information collected automatically

• Device and browser data: IP address, browser type, operating system, referring URL.
• Usage data: pages visited, time spent on the Site, links clicked.
• Cookies and similar technologies (see Section 7).

Information from third parties

• Analytics and advertising platforms (e.g., Google Analytics, Google Ads, Meta).
• Payment processors and fraud prevention services.

3. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders, including shipping and customer service.
• Communicate with you about your orders, account, or inquiries.
• Send marketing communications (only with your consent, and you can unsubscribe at any time).
• Improve our Site, products, and services.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your data under the following legal bases:

• Contract: to fulfill your purchase and provide customer support.
• Consent: for marketing communications and non-essential cookies.
• Legitimate interests: to improve our services, prevent fraud, and ensure security.
• Legal obligation: to comply with tax, accounting, and consumer protection laws.

5. Sharing Your Information

We do not sell your personal data. We share information only with:

• Service providers: payment processors, shipping carriers, IT and hosting providers, analytics services, marketing platforms.
• Legal authorities: when required by law, court order, or to protect our rights.
• Business transfers: in case of merger, acquisition, or sale of assets, with appropriate safeguards.

All third parties are bound by confidentiality and data protection obligations.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including Brazil and the United States. When transferring data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Cookies

We use cookies and similar tracking technologies to:

• Operate essential Site functions (e.g., shopping cart).
• Analyze traffic and improve performance.
• Personalize content and advertising.

You can manage cookie preferences through your browser settings or the cookie banner on our Site. Disabling certain cookies may affect Site functionality.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations (e.g., tax records), resolve disputes, and enforce our agreements. Typically:

• Order and customer data: up to 5 years after the last interaction.
• Marketing data: until you withdraw consent.
• Analytics data: up to 26 months.

9. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at support@diorosunglasses.com. We will respond within 30 days.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure, including SSL encryption, access controls, and secure payment processing. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Site is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Significant changes will be communicated via email or a prominent notice on our Site.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

DIORO SUNGLASSES LTDA Email: support@diorosunglasses.com Address: Av. Carlos Gomes, 700, Sala 606, Boa Vista, Porto Alegre – RS, 90.480-000, Brazil